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Do you offer
payment plans? 
We expect 50% of the agreed upon amount paid before we start, and the
remaining balance on the day the site goes live or Three months from
the date the contract is originally signed which ever is sooner.
We offer this payment plan to help make the website you want more
affordable. Certain restrictions do apply and payments plans are not
available on smaller packages, web hosting and SEO.
How long have you been in business?
We have been in business since 2000. Our Management team runs several successful internet service businesses internationally.
What areas do you serve?
We work with all types of clients from big corporations to individuals.
We have clients all over the United States and even internationally.
How large is eXm Media?
Currently we employ over 200 people including graphic artists, layout
designers, project managers, sales managers, various specialists such
as Flash, SEO and System Admin. Our core Management team of industry
professionals consists of MBAs, Engineers, Lawyers, Economists and
Systems Operations Specialists representing diverse business
backgrounds.
We are afraid of
the big guys (like your company) since we feel like you may not have the
time for a small project, or that we might be put on a back burner. We
love your work and hope we can do business with you; do you work with
small companies or individuals?
At eXm Media, no job is too big or too small. We work with big and small
businesses, corporations, professionals, home business owners, startups
and even individuals. We are a large company - but still extremely
personal. All clients are allocated a Dedicated Project Manager for a one
point contact. Throughout the process we will hold your hand and help your
online dream come true. We have the experience and quality you need, while
remaining very affordable. We have a proven track record, several
certifications, acclaimed credentials and all the experience needed to be
your “Web Guys” and make your online presence successful. Check out our
online portfolio to see examples of the range in project sizes we will
take on. Give us a try and see how great it can be to work with the big
guys!.
Have you built a site like mine before?
Usually the content of a site or type of business does not affect the
methods, procedures and codes used to build it. For example, you
wouldn't ask a Car washing company if they had washed your color car
before. Some sites require advanced functions to perform special
operations and eXm Media Web Design has great depth and experience to
meet these needs. It would be unlikely that we had not had experience
with your required web site functions. We have worked with a wide range
of clientele as evident from our portfolio.
Can I have a site that looks like this?
Actually,
making it look like anything you want is not much of a factor. We'll
start with your initial direction and then work with you to refine it.
I want a site like E-bay/MySpace/Youtube/...etc. Can you do this?
These
types of websites require complex web development and will be quoted
individually. Costs can exceed $10,000 for this type of work.
How Does Your Web Design Process Work?
Our
mission is to build the best and most cost effective website for your
business. A professionally built website can promote your products and
services, enhance your image and generate sales. With that in mind, we
will carefully research your business needs and plan a strategy to
create the ideal web solution.
Initial Consultation
All our services begin with free initial consultation to determine your
requirements. Our experienced business analysts work closely with you
to determine your exact needs and desires, and complete detailed design
worksheet itemizing all your requirements. This helps us gather
information about your company, services,audience, purpose, site goals and more.
The consultation step is very important because we are committed to
providing you with solutions that will work for you, not for us! We
prefer you call so we can provide you with faster service, but emails
are okay too.
Proposal & Paperwork
After you are confident we have addressed all your ideas, questions and
requirements, you can get specific recommendations for your project.
There are many different ways to meet your specific needs. We explain
these options with the proposed pricing to deliver them. Once you
agree, you receive a formal proposal that contains all of the work you
require, prices and payment schedule and contract.
Payments
We require 50% Deposit to start your work. After “you agree”, “we
agree” and paperwork is signed and faxed or mailed to us, we start the
actual design process. If you do not understand the smallest of points
at this step PLEASE ASK FOR CLARIFICATION! Miscommunication and false
expectations do NOT move the design process forward in a productive
manner. At ANY time please contact us about any concerns, questions or
comments you have about your project.
Collecting Your Content
You will provide us with the text and any other content for your
website and any specific pictures you would like. We can provide you
with access to thousands of royalty free stock photos. We also offer
optional professional copywriting services.
Design Development
We ask you to provide examples of websites you really like, colors you
like, and your competitors’ websites. If you want, you can also have a
look at our past work and let us know any website elements you liked
and we can incorporate the same for your website. We can also provide
you with access to our professional high quality Semi Finished Designs
and you can choose the one you like. Once you provide that information
to us, usually within 2 working days, you get a creative "mockup" of
what your website will look like when it's completed. At this stage,
you and the designer work closely to develop a look that will be both
visuallypleasing and user-friendly.
Design Selection & Finalization
After the initial "Mockup" is designed, you will review it on our servers.
We send you a web link to view the "mockup" and ask if you would like any
changes. You request revisions as necessary and then you provide Final
Approval.
Web Development
After receiving your final approval on the "mockup", we will then begin
building the website and web pages, incorporating the design and all of
the content that you provide.
Pre-launch Evaluation
After the site is built, you will be able to view all pages to make
sure everything is exactly how you want it. You will submit any desired
changes to the copy and then give final approval before the site goes
live.
Launching Your Website
After final approval and payment has been received, your website will
be published on your domain, and it will be live for all the world to
see!
We can register your domain name and host your website too – so you
don’t have to worry about technical aspects of your website and we
become your one stop shop for your web presence.
Ongoing Support
After your website is launched, we will work with you to establish a
regular review and maintenance schedule of your web site to accommodate
your requests, user feedback, system upgrades and any new emerging web
technologies.
I see a lot of your websites are flash based? My Website target audience is serious and mature. Canyou make clean HTML and non flash corporate websites?
Sure,
in fact we design very good professional websites. We have experience
of working with clients from different fields and we understand their
different taste. Our portfolio is just a partial list of our clients.
If you did not find examples of sites you are looking for, please email
us or call us, we can give you more examples.
What is your typical turn around period?
Due
to the high level of custom work and the collaborative process involved
in each website we build, it's difficult to predict an exact turn
around time. We will work together with you to complete the Web
Design Project in a timely manner. We agree to work expeditiously to
complete the Web Design, but delays can occur if any milestone that
requires your action, such as approving design mockups or web design
changes, is not acknowledged on time. As an example, a 5 page website
can be finished anywhere between 1-6 weeks after we've received all content and feedback from you. It's a safe estimate to expect at
least a month for your project, though it could be much quicker or
slower, depending on your input. Ask your sales agent or project
manager for more information. We also offer an express service
for an additional fee to expedite your project. Always remember
we can only work as fast as you allow us; turn around time is
client-dependent. If content is provided sooner, initial and on-going
instructions are clear and revisions requested are reasonable, turn
around time can be significantly decreased. On the other hand, it could
drastically increase due to client in-action, delayed mockup approvals,
back and forth change requests, etc.
How can we pay to get started?
We accept all major credit cards including Visa, Master Card, American
Express, Discover. We also accept Paypal, Checks, Money Orders and
Western Union.
At This cost will you custom Design Our website?
Absolutely, we do awesome custom web design.
Are your Web Design costs one time?
Yes, just a one time cost as mentioned on our website for web design.
Can you Host our Website and register our Domain Name?
Yes we would love to. We charge a low $5.95 monthly fee for web
hosting. Domain Names are $9/Year. We provide with custom email
accounts and a fantastic control panel to check your web visitor stats,
manage your files etc.
Do you have your own Servers?
Yes in fact we have 5 Full Racks of Servers from NY to CA.
Do I have to host with you?
No, unlike other companies we don’t make hosting with us mandatory.
However, choosing to host with us is a BIG advantage for you. You don’t
have to worry about any technical aspects of managing your hosting
account and the servers, we do it all for you. Plus you just have a one
point contact for your Web Presence. If there is a problem it is always
better to call a single reliable company who can take care of
everything while you concentrate on your business. We will make your
website one less worry for you.
Can I use my existing website address if I host with you?
Yes, we can easily help you retain your old domain name on our servers or register a new one for you.
After you have designed our website, can we manage it ourselves easily?
Absolutely!
You'll have several options for managing your site after it's
completed. When we're done constructing your new website, you
will own it and have full access to it. You will be able to make
any changes to the site if you have any web editing knowledge.
You can also opt for an editable website package. This way, you
can log in to easily make changes to any non-Flash content in your
site, any time you want. Just make sure you let us know you would
like this option before you sign up. Thirdly, we offer a
Webmaster service, if you'd like us to manage your new site for
you. This is pre-paid, discounted update work to your site; 30
hours of work for only $300. This saves you $150!
Where are you located?
Our
headquarters is in an excellent business location in Raleigh North
Carolina and Currently we have corporate offices in Los Angeles,
Atlanta, Dallas, Washington DC & Miami.
I live in New York, You are in California, how can we work with you? Should I not look for a local Company?
That is not a problem; we have clients in all 50 States and even
internationally.
Everything
that you need to inspect is put up on the web as it's worked on, and
materials and communications move easily by Toll Free Numbers, Emails,
Faxes, Instant Messenger on a routine basis. Although we welcome our
clients anytime to visit us physically,we have not met 98% of our
customers in person. You don’t need to meet us to convey your ideas, we
have expertise in this domain and we will understand your back totoprequirements easily.
The
internet allows you to choose from the best web developers in the world
and still get better, faster service than the shop across town can
provide — and, after all, that's what you'll be using the web to offer
your own clients, isn't it? After all, on the Web, all distances are
equal to zero.
Even when someone chooses a local
provider it is unlikely that they will visit that company in person
because of tight schedules and they end up talking on the phone and
emailing. Working with your web developers and designers over the
Internet is faster, more convenient, and more efficient than spending
time arranging in-person meetings. We work in shifts, thus it allows us
to answer phone calls during business hours in both east coast and west
coast.
Do you offer Emergency After Hours Support?
We have 24/7 email and chat support. Phone support is available during
Business Hours. We give you phone numbers of key individuals and incase
of emergency, after business hours you can reach them.
Why are your prices so low for your Excellent Quality? Is this a Scam? Are there hidden charges?
eXm Media
is a US company and proud member of Better Business Bureau and Better
Business Bureau Online Program. We believe in business ethics and
exceptional customer service. When you buy any of our services, you can
buy with confidence.
If you are wondering
how we can charge as much as 70% less than our competition and still be
in business? There are a number of things to consider:
Clients - The first thing to consider is the importance of our clients. It is our
opinion that our clients always come first. We like to be able to cater
to their needs and wants. Without clients, we have no business and
without business, we cannot make money. So with that in mind, we always
make sure we take care of them and we are sure they would recommend us
through word of mouth which in-turn brings our marketing costsdown.
Promotion and Advertising - We choose the way we promote our web design business very carefully and
ensure every promotion dollar pays for itself. We've spent a lot of
time researching in this field. This is what our business is about,
"Web Design and Internet Promotion". So, we take this to the extreme.
We find the absolute best values for money, as well as the most popular
ones that may cost a little more. We look at every angle of advertising
and promoting in order to promote our company and to keep expenses down
while keeping prices low.
Co-Creation – We
need your support to finish the website in a timely manner to keep our
costs down. For this to happen, we expect you to give us contents on
time and all milestone that requires your action, such as approving
design mockups or web design changes be acknowledged on time.
Can you create a Logo to go with our web site?
Sure we can. In fact we make excellent logos for $180.00. We can also
design brochures, business cards and all your stationary to go with
your website.
Can you help us get listed in Search Engines?
We
have a Web Marketing Service (Search Engine Optimization) for $980/Year
to help you list in Major Search Engines. For more details, please ask
a Representative when you call us.
Will we get a chance to review and suggest modifications to the website before it is launched?
Of
course! In fact, we will work with you closely to create the website
based on your input. We will do our very best to make you happy.
Can I call any of your clients for a testimonial?
Sure,
you can call any of them. They may or may not answer you on time or at
all since we cannot control what happens once we complete the website.
Take a look at our Testimonials page for just a few references. The
best testimonial for us is our past work in our portfolio. You will be
hard pressed to find any other company with as large a portfolio as
ours.
I am a small home business, do you work with Individuals?
Yes, we work with big and small businesses, corporations, professionals, home business owners, startups and even individuals.
Do you design Adult Web sites?
NO.
Does your Phone ring in US?
Yes
our phones ring here in the US and all your queries are answered by
professionals. You always work with Project Managers physically located
in US.
What are your Business Hours?
We
work 10:00 AM to 7:00 PM PST - Monday to Friday and 10:00 AM to 5:00PM
PST on Saturdays. For your convenience live chat is available for sales
or support almost 24/7.
Your work is awesome for your price range. Do you get similar compliments often?
Thank
you, we get them very often. Our Mission is to be one of America’s Best
Web Design & Web Marketing Companies by educating our clients and
making their Web Presence affordable and successful. After we finish
your project successfully and after you are satisfied with our service,
we would appreciate it if you refer us to your friends and associates
and spread the word about us. |
